Refund policy
Return and Refund Policy
At Purple Signs, many of our products are printed, manufactured or personalised specifically to your requirements. Please check all product details, sizes, quantities and artwork carefully before placing your order.
Custom-made and personalised products
Products that are made, printed, cut or personalised to your specifications cannot normally be cancelled or returned simply because you have changed your mind.
This includes, but is not limited to:
- Printed signs and boards
- Banners
- Magnetic vehicle signs
- Vehicle graphics
- Stickers and vinyl graphics
- Products manufactured to a specific size
- Products printed with customer-supplied or customer-approved artwork
This does not affect your statutory rights if the goods are faulty, damaged, incorrectly supplied or not as described.
Standard non-personalised products
Where a product has not been made or personalised specifically for you, consumers purchasing online may normally have the right to cancel their order within 14 days of receiving the goods.
If you wish to cancel an eligible order, please contact us within 14 days of receiving it.
After notifying us, the goods must normally be returned within a further 14 days.
Unless the goods are faulty or we have agreed otherwise, you are responsible for the cost of returning them.
Returned goods should be unused and returned in a condition that allows us to resell them. We may make a reasonable deduction from a refund if the value of the goods has been reduced through handling beyond what would reasonably be necessary to inspect them.
Artwork approval
Where we provide an artwork proof for approval, please check it carefully before approving it.
You are responsible for checking information including spelling, telephone numbers, addresses, colours, dimensions, layout and other supplied details.
Once artwork has been approved and production has started, changes or cancellations may not be possible because the product is being manufactured specifically for you.
Approval of artwork does not affect your statutory rights where we subsequently manufacture the product incorrectly or the goods are faulty.
Customer-supplied artwork
Where you supply finished artwork, we will normally produce the product using the artwork provided.
Please ensure that your artwork complies with our Artwork Requirements and that all spelling, dimensions, contact details and other information are correct.
We are not responsible for errors contained within customer-supplied or customer-approved artwork where the finished product accurately reproduces that artwork.
Faulty, damaged or incorrect goods
If your order arrives damaged, faulty, incorrectly manufactured or materially different from what you ordered, please contact us as soon as possible.
Please provide:
- Your name and order number
- A description of the problem
- Clear photographs showing the issue where appropriate
We will review the problem and, where appropriate, arrange a repair, replacement, reprint or refund in accordance with your statutory rights.
Please retain the product and its packaging until we have advised you what to do next.
Damage in transit
Please inspect your order as soon as reasonably possible after delivery.
If there is visible transit damage, please contact us promptly and provide photographs of both the damaged item and packaging. This helps us investigate the matter with the delivery company and resolve the issue as quickly as possible.
Colour and display variations
Colours displayed on computer monitors, phones and tablets can vary from the colours produced in print.
Reasonable colour variation between a screen display, proof and finished printed product is therefore not normally considered a fault.
Where accurate colour matching is important, please contact us before ordering.
Refunds
Where a refund is due, it will normally be made using the original payment method.
Where an eligible consumer cancels a non-personalised online order within the statutory cancellation period, any applicable refund will be handled in accordance with UK consumer law, including the appropriate standard delivery charge where required.
Business customers
Some consumer cancellation rights apply specifically to individuals purchasing mainly for purposes outside their trade, business or profession.
Orders placed wholly or mainly for business purposes may be subject to different rights. Nothing in this policy limits any rights that cannot legally be excluded.
Contact us
To request a return, report a problem or discuss an order, please contact:
Purple Signs
Email: sales@purplesigns.co.uk
Telephone: 07720 353935
Nothing in this policy affects your statutory rights.