Shipping policy

SHIPPING POLICY

This Shipping Policy explains how Purple Signs processes, dispatches and delivers orders placed through our website.

1. DELIVERY AREA

We currently deliver to addresses within the United Kingdom unless otherwise agreed.

If you require delivery outside the United Kingdom, please contact us before placing your order.

2. DELIVERY CHARGES

Delivery charges are calculated according to the product, order size, weight and delivery method.

The applicable delivery charge will normally be shown during checkout before payment is completed.

Some products may have their own specific delivery charge.

Where a product has a dedicated delivery rate, that rate will apply instead of any general delivery offer or threshold.

3. FREE DELIVERY OFFERS

Where we offer free delivery on qualifying orders, this applies only where the relevant product is included within the applicable shipping profile and meets the stated conditions.

Some products may be excluded from free delivery offers because of their size, weight, packaging or specialist delivery requirements.

Any applicable delivery charge will be shown before checkout is completed.

4. PRODUCTION AND DISPATCH TIMES

Many Purple Signs products are made, printed or personalised to order.

Production times begin once we have received everything required to manufacture the order.

This may include:

• Payment
• Suitable artwork
• Required product information
• Artwork approval where applicable

Any production or dispatch times shown on our website are estimates unless we have specifically agreed a guaranteed deadline with you.

If your order is time-sensitive, please contact us before placing your order.

5. DELIVERY TIMES

Estimated delivery times begin once your order has been dispatched.

Delivery times depend on the delivery service used and the destination.

Unless specifically agreed otherwise, delivery dates are estimates and are not guaranteed.

Delays may occasionally occur because of circumstances outside our reasonable control, including courier delays, postal disruption, severe weather or other transport problems.

6. DELIVERY SERVICES

Orders may be sent using Royal Mail, DPD or another suitable postal or courier service depending on the size, weight and nature of the order.

We may choose the most appropriate delivery service for your order unless a specific delivery method has been agreed.

7. HEAVY, LARGE OR OVERSIZED ORDERS

Some products may require a specialist courier or parcel service because of their size, weight or packaging requirements.

This may include items such as larger signs, boards, magnetic products or bulk orders.

Where an additional or different delivery charge applies, this will normally be shown at checkout or agreed with you before the order is dispatched.

8. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address when placing your order.

Please check your delivery details carefully before completing payment.

Purple Signs is not responsible for delays or failed deliveries caused by an incorrect or incomplete delivery address supplied by the customer.

If an order needs to be resent because an incorrect address was supplied, an additional delivery charge may apply.

9. DELIVERY ATTEMPTS AND MISSED DELIVERIES

The delivery company may leave delivery instructions, attempt redelivery or direct your parcel to a collection point if nobody is available to receive it.

It is your responsibility to follow any instructions provided by the delivery company.

If an order is returned to Purple Signs following failed delivery attempts or because it was not collected, we may charge the cost of redelivery before sending the order again.

10. TRACKING

Where tracking is available, tracking information may be provided after dispatch.

Tracking availability depends on the delivery service used.

11. DELIVERY DAMAGE

Please inspect your order as soon as reasonably possible after delivery.

If the parcel or product appears to have been damaged in transit, please contact us promptly.

Please provide:

• Your name
• Your order number
• A description of the damage
• Clear photographs of the damaged product
• Clear photographs of the outer packaging
• Photographs of any damaged internal packaging where appropriate

Please retain the damaged product and all packaging until we have advised you what to do next.

This information helps us investigate the issue with the delivery company and arrange an appropriate remedy.

12. MISSING OR INCOMPLETE ORDERS

If you believe part of your order is missing, please contact us as soon as possible.

We will check the order and dispatch records and investigate the issue.

13. LOST PARCELS

If an order has not arrived within the expected delivery period, please contact us.

We may need to investigate the shipment with the postal or courier service before confirming that the parcel has been lost.

Where an order is confirmed as lost, we will arrange an appropriate replacement, reprint or refund where applicable.

14. DELIVERY OF CUSTOM-MADE PRODUCTS

Many Purple Signs products are custom-made or personalised.

If a custom-made product needs to be replaced because it has been lost or damaged in transit, a replacement may need to be manufactured again before it can be dispatched.

We will aim to complete this as quickly as reasonably possible.

15. DELIVERY DELAYS

We will make reasonable efforts to dispatch and deliver orders within the estimated timescale.

However, we cannot guarantee that third-party postal or courier services will always deliver within their advertised times.

If a significant delay occurs, please contact us and we will investigate.

Nothing in this policy affects any rights you may have under applicable UK consumer law.

16. COLLECTION

Where collection from Purple Signs has been specifically agreed, we will let you know when the order is ready.

Please do not travel to collect an order until we have confirmed that it is ready.

Collection is by prior arrangement only unless otherwise stated.

17. CONTACT US

If you have a question about delivery or an existing order, please contact:

Purple Signs
9 Mulberry Close
Goring-by-Sea
West Sussex
BN12 4QX

Email: sales@purplesigns.co.uk
Telephone: 07720 353935